Refund Policy | Sandia Green Clean - Albuquerque's Best All Natural Home Cleaning, House Cleaning, AirBNB Cleaning

Refund Policy

REFUND POLICY

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, you must have reported the incident to our staff at [email protected] to first see if there is any solution or another way to make you satisfied.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* A completed clean with a complaint, only if we cannot fix the situation that same day.
* A completed clean with no obvious signs of damage or other problems
* Any completed clean with problems or for reasons not due to our error.
* Any completed clean that refund request is more than 30 days after delivery

Refunds (if applicable)
Once your refund request is received and investigated, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged from one of our cleaning teams. If you need to exchange it for the same item, send us an email at [email protected] and if necessary send your item to: 4001 Ellison St. Ne, Albuquerque, NM, 87109, United States.

Shipping
To return your product, you should mail your product to: 4001 Ellison St. Ne, Albuquerque, NM, 87109, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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